Return Policy

At The Circular Company, we want you to be fully satisfied with your purchase. Please read our return policy carefully before initiating a return.

Return Window

You have 30 days from the date of delivery to request a return. After this period, we are unable to accept returns.

Eligibility

To be eligible for a return, the item must be:

• In the same condition as received
• Unused or minimally used for inspection purposes only
• Free from physical damage not present at the time of delivery

How to Initiate a Return

To start a return, please contact our support team at support@thecircularcompany.com with your order number and reason for return. Our team will provide you with return instructions.

Packaging

Please ensure the item is packed securely and safely for return shipment. We cannot guarantee a refund for items damaged during return transit due to inadequate packaging.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–10 business days to your original payment method.

Non-Returnable Items

Items that show signs of damage, misuse, or modification after delivery are not eligible for return or refund.

Contact

The Circular Company
John Cockerillstraat 37
3920 Lommel, Belgium
VAT: BE 0774.755.826